I’m new to therapy—how does the process work?
The process is simple. Once you complete our Google form, our billing department will verify your insurance coverage. After that, our Liaison Officer will email you with information and offer you an appointment. We’ll guide you through the following steps, ensuring everything is set up for your first session!

 

What should I do if I cannot fill out the Google form?
To help us schedule your appointment, please send the following information to info@likeaphoenix.net:

• Full name

• Date of birth

• Phone number

• Address

• Front and back photos of your insurance card

• A copy of your driver’s license

Once we have this information, we’ll confirm your insurance coverage and email you to schedule your appointment. Please note that all the information you provide must match with the insurance records.

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What insurances are you in-network with?

Here is the list of insurances we are in-network with: 

• Aetna

• Allways

• Blue Benefit Administration

• Blue Cross Blue Shield

• Beacon

• BMC

• Cigna

• Commonwealth Care Alliance 

• Community Care Cooperative

• Fallon

• GIC

• Harvard Pilgrim

• Health Plans Inc.

• Mass General Brigham

• Masshealth/medicaid

• MBHP

• Medicare

• Tufts Commercial

• Tufts Public

• United Behavioral Health

• United Health Care

• United Health Student Resources

• United Medical Resources

• Wellpoint formerly Unicare

• Wellsense

 

We also take other insurances if they have out of network coverage. We do all the paperwork for you.

 

Can I still book an appointment if I do not have insurance coverage?
Yes, you can still book an appointment. You’ll be able to pay for the sessions out of pocket.

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What is the youngest age at which you offer services?
We offer services to clients starting at 8 years old and up. In sporadic cases, we see younger kids.

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Are your virtual appointments secure?

Yes, our virtual appointments are secure. We conduct all sessions online via video calls through a HIPAA-compliant platform, ensuring your privacy and confidentiality are fully protected.

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What does the psychological evaluation consist of?
The psychological evaluation process consists of three main parts:

1. Intake Session:
   The first step is the intake session, which is conducted virtually and typically lasts 53 to 60 minutes. This session gathers relevant background information. At the end of this session, we will schedule the next step, the testing session.

2. Testing Session:
   The second part involves the testing session, which can be entirely in-person or, in some cases, partially online. Depending on the evaluation, this session generally takes 4 to 6 hours.

3. Feedback Session:
   The final step is the feedback session, which is conducted virtually and typically lasts 53 to 60 minutes. During this session, we will review the evaluation results and discuss any recommendations.

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Will I have an appointment once I complete the form?
While we do our best to accommodate all clients, sometimes we have a waiting list. If this happens, we’ll place you on the list, and as soon as an opening becomes available, we’ll reach out to schedule your appointment.

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When I receive the appointment offer, will the appointment be confirmed right away?
We will not confirm the appointment until we receive a confirmation email from you. Once we have your confirmation, we will finalize and secure your appointment.

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What is the wait time for the waiting list?
There is no specific time for the waiting list. As soon as our counselors provide us with new openings, we will contact you to schedule your appointment.

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Do I need to be in Massachusetts during the appointment?

Yes, you need to be in Massachusetts during the appointment.

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Is there anything I need to do before my first appointment?
Yes, please complete all necessary paperwork sent to you by email by 9 AM on the business day before your appointment. This will help ensure everything is set up for your session.

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How much does a session cost?

If you have insurance, contact them directly to determine your session cost. We follow the rates they set for coverage and are not permitted to provide cost estimates to clients.

 

What are copays, coinsurance, and deductibles? How do they work in my insurance plan?
Copays, coinsurance, and deductibles are different ways that you share the cost of your healthcare with your insurance provider. Here's a breakdown:

• Copay: A fixed amount you pay for a covered healthcare service. For example, you pay $20 for a visit to your primary care physician, and your insurance will cover the rest.

• Coinsurance: This is the percentage of costs you pay for a covered service after you’ve met your deductible. For example, if your coinsurance is 20%, and the total cost of a procedure is $500, you would pay $100, and your insurance would cover the remaining $400.

• Deductible: The amount you must pay for healthcare services before your insurance begins to pay. For instance, if you have a $1,000 deductible, you’ll pay the first $1,000 of your healthcare expenses out-of-pocket, after which your insurance will start covering a more significant portion of your costs.

Why do I need to provide my credit card information if I already have insurance coverage?
Even though you have insurance coverage, there may be instances where you still need to pay out-of-pocket for certain services. This could include copays, coinsurance, insurance lapse, or cancellation fees that go beyond your insurance coverage limits. Your credit card information is used to securely cover these expenses at the time of service or for billing purposes, ensuring that any remaining balances are paid promptly.

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What should I do if my insurance changes or expires?
If your insurance changes or expires, please email us at info@likeaphoenix.net with the front and back of your updated insurance card. We will update your file accordingly to ensure everything is up to date.

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Will I be charged directly once my appointment is completed?

We typically do not charge any copays or deductibles at the time of your appointment. Charges are processed only after we receive the Explanation of Benefits (EOB) from your insurance provider. If the EOB indicates there is no copay, we will adjust your billing accordingly. You will receive the same EOB that we receive from your insurance provider. Rest assured, we strictly follow your insurance plan's guidelines and will not charge you beyond what your insurance allows. We are committed to full compliance with your insurance coverage.

 

If I have MassHealth, do I have to fill out the credit card information form?

Yes, you do. If there is a lapse in your insurance that you didn’t inform us about, you will be responsible for the session cost.

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Can I choose which one I use if I have two or more insurances? 

No. The insurance companies decide which one is primary and which is secondary.

 

Do I need to let you know if I have a health savings account (HSA)?

Yes. If we do not know about your HSA on time, we will charge you for any potential copays and deductible fees. 

 

Do I have to give you my sex?

Yes. To ensure that insurance covers your sessions, we are required to submit the sex listed on your insurance policy. Please provide the sex that matches what your insurance has on file to avoid any billing issues.

 

Do I need to tell you when my insurance changes?

Yes. Please inform us immediately of any changes to your insurance to prevent being billed the full session cost out of pocket.

 

Do I need to let you know if I have a flexible spending account?

Yes. We will charge you for any potential copays and deductible fees if we do not know that you have a flexible spending account on time.

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